What is this course about?

When it comes to heat pump system maintenance, it’s time to stop guessing and start measuring! In this hands-on course, you’ll learn how to take three key temperature readings using simple, reliable tools to quickly and easily gauge heat pump performance. No complicated gadgets, no wasted time—just practical skills you can put to work the moment you leave class.

You’ll learn to troubleshoot common issues, spot patterns in system performance, and use simple maintenance logs to prevent problems before they escalate. Through practice activities, you’ll have the chance to test your knowledge and interpret heat pump data. By the end of the course, you’ll have a reliable routine for keeping mini split and multi-split heat pump systems running efficiently—and the confidence to handle issues before they become tenant complaints.

What will you learn?

By the end of this course, you’ll be able to:

• Measure supply air, return air, and room air temperatures using simple, reliable tools.
• Interpret temperature readings and determine the acceptable ranges for your specific system.
• Diagnose common performance issues when temperature readings are out of range and identify appropriate corrective actions.
• Record and track key maintenance data—such as temperatures, complaints, and leak checks—to improve long-term system performance.

Who is this course for?

This training is ideal for professionals trying to navigate the transition from fossil-fueled systems to heat pump technology in commercial and multifamily residential buildings including:

• Building Owners & Developers
• Facility Managers
• Building Operators

What should you expect?

This on-demand course should take approximately 30 minutes to complete. Click through the interactive lessons below to complete this course!

This course qualifies for 0.5 AIA (LU/HSW) and 0.5 GBCI credits. To receive continuing education units, students must achieve an 80% on the learning comprehension quiz at the end of the course. The quiz can be taken as many times as needed in order to pass.

Do you qualify for free training?

This $10 course is free for NYSERDA’s designated Disadvantaged Communities and Priority Populations. Find out if you’re eligible here ⇗.

When signing up for an account on this portal, you will be asked if you are part of one of these groups – if so, select “Yes” when registering. If you’ve already registered for an account and are eligible, visit this page to update your address and information. After updating your profile, be sure to save, sign out, and then sign back into the portal – you should now have access. Reach out to education@urbangreencouncil.org for help.

Meet the instructor

Betsy Parrington, PE
Vice President and Senior Energy Engineer at Taitem Engineering

Betsy Parrington, PE has over 20 years of experience in energy auditing, retrofitting, and electrification projects in multifamily, commercial, and industrial buildings across New York State. She manages Taitem's Quality Assurance service, which provides expert technical support and project review to various NYSERDA multifamily programs. She also oversees company operations as a member of the executive team.